HELP & INFORMATION
Frequently asked questions
Straight answers about finding parts, product conditions, delivery, warranty and returns.
Finding & comparing parts
How do I find the right alternator or starter motor?
Start with the part number on the existing unit. Search for that number or a cross reference, then check the listed voltage, output, mounting, connections and other specifications. If you are unsure, contact us before ordering.
What do Remanufactured, New and OE mean?
Remanufactured describes a previously used unit that has been rebuilt. New describes a newly manufactured unit. OE refers to original equipment. Available conditions are listed on each product; ask us if you need clarification about a particular item.
Does a cross reference guarantee that a part fits?
No. A cross reference is a starting point. Check the specification and application details against your existing unit and vehicle, and ask us if anything differs.
Can I compare products?
Yes. Add products from the same category to Compare, then review their available specifications. You can compare between two and four parent products. Open Compare.
Delivery, returns & warranty
Do you offer free delivery?
Yes, delivery is free to UK mainland addresses. Contact us before ordering for enquiries outside the UK mainland or to check dispatch and delivery timing.
What warranty do you offer?
Alternators, starter motors and dynamos have a 12-month warranty. Contact us with your order details if a fault develops. Ask us about warranty coverage for individual repair components. Your statutory rights are unaffected.
Can I return an unwanted item?
We offer a 30-day returns policy for unused, unfitted items in their original packaging and a resaleable condition. This is additional to your statutory rights. Read the full returns and refunds policy for cancellation, faulty-item and return-postage details.
What should I do if an item is damaged or faulty?
Contact us as soon as possible with your order details, a description of the issue and photos where useful. Keep the item and packaging while we advise on the next steps.
Accounts & support
Do you supply trade customers?
Yes. Contact us about a trade account. Retail pricing applies until an approved trade or wholesale group is assigned to your account.
Can I send photographs on WhatsApp?
Yes. Message 07483 129391 on WhatsApp with clear photographs and the reference number from your existing part.
Where can I see my orders?
Sign in to My Account to view the orders associated with your account. Contact us with your order number if you need further help.