Privacy Policy

Effective Date: 10/11/24

1. Introduction

At Dyno Electrics, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing our website or using our services, you agree to the terms outlined in this policy.

2. Who We Are

Dyno Electrics (trading as SAE Ltd) is a UK-based company, providing products and services such as alternators, starter motors, and related products. We are registered with Companies House under the name SAE Ltd.

Contact Information:

• Business Name: Dyno Electrics (Trading as SAE Ltd)
• Email: info@dynoelectrics.com

3. Information We Collect

We collect and process the following types of personal information when you interact with us:

• Personal Identification Information: Name, email address, phone number, billing address, shipping address.
• Payment Information: Credit/debit card information (processed by third-party payment processors).
• Device and Usage Information: IP address, browser type, operating system, pages visited, time spent on the site, and other usage data.
• Transaction Information: Information about your purchases or inquiries, such as order details, delivery address, and purchase history.

4. Why We Collect Your Information

We use your personal information for the following purposes:

• To deliver and facilitate the delivery of goods and services, including shipping and processing orders.
• To maintain and manage customer accounts and warranties.
• To communicate with you regarding your order, services, or other requests.
• To improve the website, products, and services we offer.
• To comply with legal obligations, such as tax and regulatory requirements.
• For marketing and promotional purposes (if you have opted into marketing communications).
• To respond to inquiries, complaints, or feedback.

5. How We Use Your Personal Information

We use your personal data in the following ways:

• Order Fulfillment: To process, deliver, and manage your purchases and service requests.
• Customer Support: To resolve any issues, answer queries, or handle complaints.
• Marketing: If you opt-in, we will send you promotional emails about new products, special offers, and updates.
• Legal Compliance: We may need to retain and disclose personal information to comply with legal obligations, such as tax or accounting regulations.

6. Sharing Your Information

We may disclose your personal information to the following third parties:

• Service Providers: Such as payment processors, delivery services, and marketing providers.
• Legal Authorities: If required to do so by law, or in response to legal processes or government requests.
• Third-Party Analytics Providers: We use Google Analytics to monitor and analyze site usage.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies allow us to:

• Track your preferences and interactions with our website.
• Analyze website performance and traffic through tools like Google Analytics.

You can manage your cookie preferences through your browser settings.

8. How Long We Retain Your Data

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, including for legal, accounting, or reporting requirements. For customers with accounts, personal data will be kept as long as the account is active.

9. Your Data Protection Rights

Under UK data protection laws, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to Restriction: You can request that we restrict the processing of your personal data.
• Right to Object: You can object to the processing of your personal data in certain circumstances.
• Right to Data Portability: You can request that we transfer your personal data to another organization.

To exercise any of these rights, please contact us at [Insert email/contact information].

10. Security of Your Personal Information

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no data transmission method over the internet is completely secure, and we cannot guarantee absolute security.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page. Please review this policy periodically for any updates.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at: info@dynoelectrics.com